Privacy Policy
1. Introduction
At Katie Harp Voice (accessible at katieharpvoice.com), we are committed to maintaining the trust and confidence of our visitors, users, and clients. Protecting your personal data and respecting your privacy is of the utmost importance to us. This Privacy Policy outlines how we process your personal information in accordance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and all applicable data protection laws. Our approach is privacy-first, transparent, and fully compliant with regulatory standards.
2. Scope of This Policy and Data Controller Responsibility
This Privacy Policy applies to all personal data collected through katieharpvoice.com and associated communication channels. Katie Harp Voice is the data controller responsible for the processing of personal information as described herein. We determine the purposes and means of processing and are accountable for ensuring compliance with data protection obligations.
3. Categories of Data We Process
We may collect and process the following categories of personal data as necessary for the purposes described in this Policy:
– Usage Data: Includes information such as your IP address, browser type and version, geographical location, referral source, pages visited, time spent on pages, and other web analytics data.
– Account Data: Includes your name, postal address, email address, phone number, and login credentials where applicable. This data is typically provided when you register for services, create an account, or communicate with us.
– Profile Data: Includes your preferences, interests, service history, purchase behavior, and engagement with content or campaigns (e.g., downloads, course usage).
– Communication Data: Includes records of support inquiries, responses to contact forms, customer feedback, emails exchanged, and other customer service interactions.
– Technical Data: Includes information about the devices you use to access our website such as device type, operating system, screen resolution, interface configuration, and language settings.
– Transaction Data: Includes information related to payments made for services or products, order history, shipping and billing addresses, and transaction identifiers.
– Preference Data: Includes your communication preferences, marketing opt-ins/opt-outs, and areas of interest where indicated or inferred.
4. Legal Bases for Processing
We process your personal data based on the following legal bases, subject to the nature of the activity:
– Consent: Where you expressly consent to the use of your data (e.g., marketing emails or newsletter subscriptions), we process information only as permitted by your consent.
– Contractual Necessity: Data necessary to fulfill a contract or to take steps at your request prior to entering into a contract (e.g., purchasing a product or booking a service).
– Legitimate Interests: We may process data in our legitimate business interests (e.g., service improvement, fraud monitoring), unless overridden by your data protection rights.
– Legal Obligations: In certain situations, we may process data to comply with legal, tax, or regulatory obligations.
5. Your Rights
In accordance with data protection regulations, you have the following rights regarding your personal information:
– Right of Access: You may request access to the personal data we hold about you.
– Right to Rectification: You are entitled to request correction or updates to any inaccurate or incomplete data.
– Right to Erasure (“Right to be Forgotten”): You have the right to request deletion of your personal data in certain circumstances, subject to our legal retention obligations.
– Right to Restriction: You may request limitations on the ways we use your data.
– Right to Data Portability: You may receive your personal data in a structured, commonly used, and machine-readable format, and may transmit it to another controller.
– Right to Object: You may object to processing based on legitimate interests or direct marketing.
To exercise any of your rights, please contact us at [email protected].
6. Security Measures
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These include data encryption (in transit and at rest), robust access controls, periodic security audits, secure backup protocols, and staff awareness and training on data privacy.
7. International Transfers
Whenever your personal data is transferred outside of the European Economic Area (EEA) or another jurisdiction with data transfer restrictions, we ensure that appropriate safeguards are in place. These may include reliance on Standard Contractual Clauses (SCCs), adequacy decisions by relevant authorities, or other lawful mechanisms in accordance with GDPR.
8. Data Retention
We retain personal data only for as long as is necessary to fulfill the purposes outlined in this Policy and comply with applicable legal, tax, and accounting requirements. Retention periods vary by category:
– Usage Data: Stored for up to 26 months for analytics and performance purposes.
– Account and Profile Data: Retained while the account is active and for up to 7 years thereafter for legal compliance and recordkeeping.
– Transaction Data: Retained for 7 years for tax and audit purposes.
– Communication Data: Stored for up to 3 years to maintain service history.
– Preference Data: Retained until updated or revoked by you.
9. Cookie Policy
We use cookies and similar technologies on katieharpvoice.com to enhance your experience and collect usage data. Cookies used include:
– Essential Cookies: Necessary for core functionality such as session management and security.
– Functional Cookies: Remember your preferences and choices (e.g., language, screen size).
– Analytics Cookies: Collect information on website usage, helping us improve services (e.g., Google Analytics, anonymized IP tracking).
– Performance Cookies: Monitor system performance such as loading times and interaction responsiveness.
10. Cookie Management and Compliance
Upon visiting katieharpvoice.com, you will be presented with a cookie consent banner, giving you control over which cookies are deployed, in compliance with GDPR and CCPA requirements. You may update your cookie settings or withdraw consent at any time via the “Cookie Preferences” link in the website footer or through your browser settings.
California residents can exercise additional CCPA rights, including opting out of the “sale” of personal data (as defined under CCPA), by contacting us at the email below.
11. Children’s Privacy
We do not knowingly collect or solicit personal data from children under the age of 13. If you are under 13, please do not provide any personal information on this website. Parents or guardians who believe that their child has submitted personal information to us should contact us immediately at [email protected] so that we may delete such data.
12. Policy Updates and Notification
We reserve the right to amend this Privacy Policy at any time in response to changes in legal, technical, or business developments. When changes are made, we will revise the content on katieharpvoice.com accordingly and, if appropriate, inform you through direct notice or publication on the home page. We recommend reviewing this Privacy Policy periodically.
13. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data we hold about you, please contact:
Katie Harp Voice
Email: [email protected]
We are committed to complying fully with GDPR and CCPA and to addressing all privacy-related inquiries in a timely and transparent manner.