PRIVACY POLICY
Katie Harp Voice (“we,” “us,” or “our”) is committed to safeguarding the privacy of our website visitors, customers, and users (“you” or “your”) and ensuring full compliance with applicable privacy and data protection laws, including the General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”). This Privacy Policy outlines how your personal information is collected, used, disclosed, and protected when you access or interact with our website at katieharpvoice.com (the “Website”).
We are dedicated to maintaining the confidentiality and integrity of your personal data, and we implement appropriate technical and organizational measures to ensure its lawful processing and utmost protection.
1. Scope of This Policy and Role as Data Controller
This Privacy Policy applies to all personal data collected through your use of the Website and related services provided by Katie Harp Voice. For purposes of data protection law, including the GDPR, Katie Harp Voice is the “data controller,” meaning we determine the purposes and means of processing your personal data.
2. Categories of Personal Data We Process
We may process the following categories of personal data depending on your interactions with our Website and services:
a. Usage Data:
Includes information about your visit and usage of the Website, such as your browser type and version, IP address, geographical location, referring source, page views, navigation paths, session duration, and patterns of service usage.
b. Account Data:
Includes information provided by you during account registration or sign-up processes, such as your full name, email address, mailing address, and telephone number.
c. Profile Data:
Includes personal preferences, user behavior, purchase history, and details regarding your interactions with our products or services.
d. Communication Data:
Includes records of your correspondence with us, including email messages, contact form submissions, support queries, and other communications, including their content and associated metadata.
e. Technical Data:
Includes the type of device you use, unique device identifiers, operating system and version, browser type and language, system configuration, service diagnostics, and crash data.
f. Transaction Data:
Includes details about payments to and from you, purchase history, billing and delivery addresses, and other relevant financial or transaction-related information, as necessary for completing a purchase.
g. Preference Data:
Includes your communication preferences, marketing consent status, product interest categories, and responses to surveys or promotional offers.
3. Legal Bases for Processing Personal Data
We collect and process personal data in accordance with the following lawful bases as set out in applicable data protection regulations:
– Consent: Where we rely on your express consent for specific processing activities (e.g., sending marketing communications), you have the right to withdraw consent at any time.
– Contractual Necessity: Where processing is necessary for the performance of a contract with you, or to take steps prior to entering into such a contract.
– Legitimate Interest: Where processing is necessary for our or a third party’s legitimate business interests, provided these are not overridden by your rights and interests.
– Legal Obligation: Where processing is required to meet our legal or regulatory obligations.
4. Your Data Protection Rights
Subject to applicable law—including under GDPR and CCPA—you may exercise the following rights regarding your personal data:
– Right of Access: You may request confirmation of whether we process your personal data and obtain a copy of such data.
– Right to Rectification: You may request that we correct any inaccurate or incomplete personal data we hold about you.
– Right to Erasure (“Right to be Forgotten”): You may request that we delete your personal data, subject to legal or contractual retention obligations.
– Right to Restriction of Processing: You may request that we suspend processing of your personal data under certain circumstances.
– Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format and request that it be transmitted to another controller.
– Right to Object: Where we process your data based on legitimate interest or for direct marketing purposes, you may object to such processing.
– Right to Non-Discrimination (CCPA): You have the right not to receive discriminatory treatment for exercising any of your CCPA rights.
For requests regarding any of the above rights, please contact us at [email protected]. We are committed to responding promptly and in accordance with legal timeframes.
5. Security Measures
We implement strict physical, digital, and procedural security measures to prevent unauthorized access, loss, misuse, or alteration of personal data. Such measures include but are not limited to:
– Encryption of data in transit and at rest
– Access control permissions and authentication protocols
– Regular system backups and disaster recovery protocols
– Staff training and confidentiality agreements
– Secure server infrastructure and network monitoring
Despite these precautions, no internet transmission or electronic storage method is entirely secure. You acknowledge this and assume risk accordingly when using the Website.
6. International Data Transfers
Your personal data may be transferred and stored outside the jurisdiction in which you reside, including to countries that may not have data protection laws equivalent to those in your jurisdiction. In such instances, we implement appropriate safeguards, including the use of standard contractual clauses or other lawful mechanisms, as required under the GDPR and other applicable laws, to ensure lawful and secure data transfers.
7. Data Retention
We retain personal data for only as long as is necessary to fulfill the purpose for which it was collected or to comply with applicable legal, contractual, or regulatory obligations. The retention periods vary depending on the data type:
– Usage and Technical Data: Retained for up to 12 months for analysis and systems improvement
– Account and Profile Data: Retained as long as your account is active or as needed for service provision
– Transaction Data: Retained for 7 years to comply with legal and accounting requirements
– Communication Data: Retained for 2 years to maintain service records and improve support
– Preference Data: Retained until consent is withdrawn or data becomes irrelevant
We will securely delete or anonymize personal data after the applicable retention period.
8. Cookie Policy
We use cookies and similar tracking technologies to enhance the user experience, analyze website traffic, and deliver tailored content or advertisements. These technologies may collect Usage Data, Preference Data, and Technical Data.
The types of cookies we use include:
– Essential Cookies: Necessary for the proper functioning of the Website, such as those enabling user authentication or transaction processing.
– Functional Cookies: Allow enhanced functionality and personalization (e.g., remembering user settings).
– Analytics Cookies: Collect anonymous usage data to help us understand how users interact with the Website and inform improvements.
– Performance Cookies: Measure Website performance, load times, and latency metrics.
9. Cookie Management and Legal Compliance
Upon visiting katieharpvoice.com, users are presented with a cookie management notice that enables configuration of preferences in accordance with applicable GDPR and CCPA requirements.
You may also adjust browser settings to block cookies or to alert you when cookies are being used. Please note that certain Website features may become inaccessible or not function properly without the use of certain cookies.
Under CCPA, California residents have the right to opt out of the sale or sharing of their personal data derived from cookies. While we do not “sell” personal data as defined by CCPA, we honor all opt-out requests via our cookie management tool or by contacting us at [email protected].
10. Children’s Privacy
We do not knowingly collect, solicit, or process personal data from children under the age of 13. If we discover that we have inadvertently collected data from a child without appropriate parental consent, we will promptly delete such data. If you believe a child’s data may have been submitted to us in violation of this policy, please contact us immediately at [email protected].
11. Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our legal obligations, practices, or services. Material updates will be prominently communicated to users on our Website or through direct communication methods when feasible. Continued use of the Website following changes constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions, requests, or concerns about this Privacy Policy or our handling of your personal data, please contact us at:
Email: [email protected]
Website: https://katieharpvoice.com
We are committed to upholding your privacy and addressing all inquiries in a timely and transparent manner.
We take our commitment to data privacy seriously and adhere rigorously to the principles set forth in applicable privacy legislation. Users of katieharpvoice.com may rest assured that their personal data is handled with care, integrity, and respect. Please reach out to [email protected] for any privacy-related concerns.